The claim process can be stressful, but we’re here to help. In the event of an accident:

  • See to the welfare of any injured people
  • Do not discuss fault or cause
  • Notify the appropriate local officials

Report Your Claim:

Direct contact information for your insurer:

  • Ace/Chubb: 800-945-7461
  • Catlin XL: 404-443-4910/ Toll Free:888-443-4910
  • Concept: claim@special-risks.co.uk, within 30 days of incident
  • GEICO: 877.970.2628
  • IMU: 877-248-3455
  • Markel 1-800-236-3113 markelclaims@markelcorp.com
  • Pantaenius: 914-381-2066 (9a-4p). 914-381-4286 (after hours).claimsus@pantaenius.com
  • Progressive: 1-800-274-4499
  • NewHampshire: 1-877-244-3330,
  • Travelers: 1.800.Claim33

A member of the claims staff should notify you within 24 hours.

Here’s what to provide to facilitate your claim:

  • An estimate for repairs from the shop of your choosing
  • Photos or video of the damaged items
  • Complete details of the loss, including diagrams, if applicable (this will facilitate the completion of a statement of loss or affidavit that your insurer will send)

Note:

  • Make sure that the repair shop knows that this is a potential insurance claim and do not authorize any work until you speak with your adjuster.
  • You may select the repair facility of your choice; only you as legal Owner can authorize any type of work. Your insurer can often recommend facilities that they know provide quality workmanship.
  • When disassembly or tear down is needed to understand the extent of damages, the insurer will let you know.
  • If the insurer requests an estimate, be sure that it is fully itemized so they can have a full understanding of all the necessary work to return your property to its pre-loss condition.
  • If any damaged parts are removed, be sure that all parts are saved until your claim has been resolved.
  • When a loss is caused by theft or vandalism, be sure to immediately report it to the local authorities.
  • If there is a loss payee reflected on your policy, the insurer is obligated to make any payment to you and your lien holder.
  • If your property is incurring storage charges in connection with your claim,please contact your claim examiner for guidance and assistance.